The uninvited guest

Submitted by jayabharath on 11 January 2010 - 9:13am
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How many times you walk into a retail store and a sales person immediately asks you “How may I help you?”.  Many stores mandate this from their sales folks – but I say stop this nonsense. Quite often sales people follow you around the store (e.g., most furniture sales people do this) and keep asking you “Are you doing ok?”

A sales person needs to be available when needed and stay behind the scenes when not needed. In short they should be like a ‘friend when needed” – not an ‘annoying uninvited guest’. It takes great training and alertness to make up such a sale person and this is what retail stores strive to achieve..

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Submitted by Nitish Janardan (not verified) on 11 January 2010 - 12:01pm

Depending on the store, the sales people can get fired for not doing just that: following you around the store. When I worked at CompUSA last summer, if we weren't helping someone already, we should be within 2 aisles of a customer so that if they had any questions, we would be 'readily available'. Not that any of the sales people wanted to do so, but we'd actually get written up if we didn't.